Vacancy
Client Experience Specialist
Client Experience Specialist
Location: Milton Keynes / Bristol / Hybrid
Reporting to: Sales Support Manager
Hours: 37.5 hours per week, Mon to Fri, 9am-5.30pm
Benefits: Healthcare, Pension, 25 days holiday, Bonus scheme
Experience:
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1 year’s experience in a Sales Support role.
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Previous exposure to the hospitality Industry.
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CFSP (Certified Foodservice Professional) is preferable but not essential.
Summary
The sales support team offers United UK customers and our sales team before- and after-care from purchase to delivery.
The role involves managing all business inquiries to ensure a seamless and professional customer experience. By efficiently resolving issues and overseeing back-office operations, this position enables the sales team to remain focused on driving sales.
Offering amazing service/support is part of our company's core values and ensures customer loyalty through a great customer experience.
Main Responsibilities
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Supporting external sales team
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Managing inbound and outbound calls, product quotes, orders, issue resolution and general account management.
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Liaising with customers and suppliers, building relationships
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Building collaborative relationships across all teams within United UK.
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Evolving knowledge of the Hospitality Supplies Industry
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Assisting with new product development,
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Managing and coordinating customer's new site openings
Skills and Qualifications
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Team player, be professional, and do the right thing by having a duty of care to our customers and your colleagues.
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Confident communicator with excellent listening and telephone skills.
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Ability to prioritise work and have good problem-solving skills.
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Ability to use Microsoft Office, Excel, and PowerPoint.
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Positive and professional attitude.
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CFSP (Certified Foodservice Professional) is preferable but not essential.
About United UK
United UK is the UK’s No.1 single-source supplier of non-food consumables to the hospitality industry.
We simplify procurement of non-food consumables for multi-site businesses across the hospitality industry, consolidating everything into one streamlined process.
We reduce the hassle of managing multiple vendors, saving our customers time and money ensuring consistent quality of service so they can focus on running their venues
We excel in streamlining supply chains, offering a comprehensive range of products through a single, user-friendly online ordering portal.
At United UK, we pride ourselves on delivering products at unbeatable prices while maintaining high standards of efficiency and sustainability. Our commitment to world-class service sets us apart, with a diverse range of products and services designed to meet the unique needs of the hospitality industry.