Meet the Team
From logistics to reporting and eco-friendly products, our expert team delivers seamless service.
Behind every success is supportive teamwork
At United, collaboration is our strength. Beyond the senior management team and the featured members of our customer experience team, a larger group of specialists works behind the scenes to drive success. This includes experts in sales, analytics, research, finance, and logistics.
From sourcing to delivery, our warehouse and operations teams ensure every product reaches you efficiently. Together, we combine decades of experience with innovative strategies to deliver tailored solutions that meet your goals.
Introducing the United-UK senior team
United’s management team combines deep industry knowledge with a proven track record of delivering results. Passionate about growth and innovation, our leadership focuses on solutions that help your business thrive while ensuring long-term success.
Darren LLoyd
Chief Executive Officer
As CEO and Founder, I bring over 30 years of expertise in supply chain management. I specialise in streamlining vendor bases and optimising product ranges to deliver lasting client value. My commitment to excellence has fostered decades-long client relationships, reflecting my dedication to delivering on promises.
Graham Bourton
Managing Director
I am solution orientated, I love knowing how things work, I love finding a way to solve an issue with simple solutions that scale.
I’ve worked at United for over 20 years and have seen the business grow and mature, I am extremely proud of the business and importantly the people that make it all work.
Joanna Pethard
Sales & Marketing Director
With 25 years at United, I am passionate about building strong customer relationships and leading our team to deliver world-class service. My focus is on driving innovation, efficiency, and excellence in everything we do, ensuring United remains a trusted partner for our clients.
Steve Johnson
Finance Director
Fellow of the Chartered Association of Certified Accountants, I bring extensive finance leadership and M&A expertise to United. With a proven track record in high-growth SMEs, I focus on driving financial strategy, growth, and sustainability to secure United’s long-term success and deliver value to all stakeholders.
Chris Innes
Operations & Purchasing Director
I focus on optimising processes, enhancing productivity, and driving efficiency to achieve measurable results. With expertise in strategic planning and resource management, I deliver innovative solutions while empowering teams to exceed expectations.
Meet key members of our expert sales team
Our featured account specialists are supported by analysts who dive deep into data, researchers who stay ahead of market trends, and a robust warehouse and logistics team that ensures the right products arrive on time, every time.
From initial onboarding to ongoing collaboration, this combined effort allows us to focus on what matters most: your success. Whether it’s tailoring product recommendations, refining stock management, or ensuring timely deliveries, our team is here to handle the details so you can focus on growth.
Richard Kean
National Sales Manager
Drawing on over 20 years in hospitality and foodservice, from family businesses to Blue Chip corporations, I specialise in delivering tailored solutions that save clients time and money.
Vicki Smith
Key Account Specialist
I specialise in Experiential, Pubs & Bars, and Hotels sectors. With over 30 years' experience, I prioritise exceptional service, ensuring seamless and customer-focused interactions.
Tricia Grover
Key Account Specialist
I specialise in Café Bakery and Quick Service Restaurants (QSR) sectors. With 30+ years at United, I thrive on crafting innovative solutions that simplify processes and create lasting value.
Jeff Wood
Key Account Specialist
I specialise in Casual Dining and Fine Dining sectors. In 16 years at United, I’ve built strong relationships, delivered tailored solutions, and earned the FEA Sales Professional of the Year 2024.
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Contact United, the leading single-source supplier of non-food consumables to the hospitality industry.
Amy Faulkner
Customer Experience Manager
With 9 years’ experience of managing customer service teams the aim is to always provide for our customers’ needs efficiently along with managing a proactive, happy team.
Donna Fletcher
Customer Experience Specialist
Speciality: catering equipment, supplies, and food to go. With 20 years’ experience, including eight at United, I bring deep product knowledge and strong organisation.
Laura Bourton
Customer Experience Specialist
Speciality: facilities, janitorial, and office supplies. With nearly 20 years’ experience, I’m dedicated to delivering outstanding service and always going the extra mile.
Sharon Kleeman
Customer Experience Specialist
Speciality: branded products, PPE, and workwear. With 30+ years’ experience, I excel in problem-solving, conflict resolution, and providing seamless, tailored solutions for our customers.
Colin Gray
Customer Data Analyst
Over 35 years' in the service industry. Data-driven, detail-oriented, and highly collaborative, I’m passionate about leveraging customer insights to support sales and deliver exceptional service at United.